All orders are generally shipped same day or next day. (Monday-Saturday). Occasionally we have an issue which will cause a delay, such as staffing shortages, etc. We will notify you if there is going to be a further delay in shipping your order.
Orders that are placed before 9:00 am Pacific Time are typically shipped same day (Monday-Saturday).
Orders that are placed on Sunday will be generally be shipped out on Monday.
Orders that are placed on a federal holiday will be shipped the following business day.
Once your order ships we will email you USPS tracking. If you did not receive the email please check your spam box. Please note: It may take a day for the tracking info to start showing, the tracking starts when USPS picks up your order.
What happens if the item I ordered is not in stock?
We do our very best to not sell items we do not have in stock. But occasionally our computer shows the wrong inventory, or when we go to pull the item it is damaged. If this happens we will always notify you and see if you want a refund or would like to pick something else.
Orders that qualify for free shipping are shipped by 2-3 business day USPS Priority Mail.
Questions About Orders
All online purchases are packaged and shipped out of our Eureka location. If you have any questions about products or an order you placed, feel free to contact Humboldt Clothing Company Eureka at (707) 476-0400 10:00 am to 8:00 pm (PST) Monday-Thursday & Saturday, 10:00 am to 9:00 pm (PST) Friday, and 11:00 am to 6:00 pm (PST) Sunday. Hours may vary on holidays.
*All orders are shipped via USPS, and YES, we can ship to PO BOXes. If you place a large order $300+ we may consider shipping it UPS or another carrier. We will notify you if we ship by another carrier.
Yes, we do ship internationally, but there are limitations on which countries we will ship to, when you go to Checkout only the countries we ship to will be available for checkout.
When ordering internationally please remember these important points:
My order never arrived, what do I do?
Start by checking with surrounding houses or buildings to be sure that your item was not delivered to a neighbor. Check your email for the tracking, and be sure to track it. Also please ask your postmaster or post office for help if you did not recieve your package. If you are unable to locate it, please contact customer service at: firstname.lastname@example.org or by calling the Eureka Store (707) 476-0400