Returns and Exchanges
We want you to be happy with your purchase. Online orders may be returned or exchanged within 60 days of delivery.
Return Shipping
For approved online returns and exchanges within the United States, we provide a prepaid return shipping label.
International customers are responsible for return shipping costs unless the item is defective or we made an error with the order.
How to Start a Return or Exchange
Start a Return or Exchange →
Sign in using the email address associated with your order. From your order history, select the order and item(s) you would like to return or exchange and submit your request.
Once your request is reviewed and approved, you will receive return instructions by email.
Return Eligibility
Items must be:
- Returned within 60 days of delivery
- Unused, unworn, and in resellable condition
- Returned with original tags and packaging intact
Non-Returnable Items
The following items are not eligible for return:
- Custom Orders — custom order items are made to order specifically for you and cannot be returned or exchanged
- Items that have been worn, washed, damaged, or altered
- Items with smoke odor, pet hair, or other signs of use
Damaged, Defective, Lost, or Incorrect Orders
If your item arrives damaged or defective, or if we sent the wrong item, please contact us as soon as possible. For damaged or defective merchandise, please contact us within 7 days of delivery.
If your package is lost or stolen, please contact us promptly so we can review the shipment information and help determine the next steps.
Exchanges
If you need a different size or item, you may request an exchange through our online return process.
Once your request is approved, we will provide return instructions and process the exchange through your original order.
Exchange availability is subject to inventory.
In-Store Purchases
In-store purchases may be exchanged within 60 days of purchase. In-store purchases are not eligible for refunds, and exchanges must be completed in person.
We do not provide prepaid shipping labels for in-store purchases.